I need to contact you.
If you have a query you can reach me at email@example.com and I will get back to you as soon as possible. I aim to respond within 24 hours, Mon-Fri 8am-6pm. This may differ at busy times.
I need domestic delivery information.
All domestic orders are sent via Quiqup.
As per the courier, delivery will take between 1-2 business days to arrive after you receive your shipping confirmation email. To remote areas, as per the courier service, the delivery will take 3-5 business day after you receive your shipping confirmation email.
If you think your parcel got lost, please email me at firstname.lastname@example.org with your order number and we I investigate it for you.
Next day shipping fees: AED17+VAT
Do you ship to my country?
I hope so!
If your country isn't listed in the shipping dropdown menu while purchasing items, please message me and we will figure out a solution.
Shipping is available to the following countries:
Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States, Thailand, Georgia, Guadeloupe, Kosovo, Mayotte, Réunion, Egypt, Italy, India, Oman, Qatar, Saudi Arabia, Kuwait
Shipping fees vary on the country and the weight of your order.
United States, Canada, Australia shipping fees:
0 - 500 g = AED23
501g - 1kg = AED33
1kg 5 kg = AED63
All other countries' shipping fees:
0 - 500 g = AED20
501g - 1kg = AED30
1kg 5 kg = AED60
I can only send the order to the address you have input so please double check that your address is correct.
All international orders are sent via Emirates Post.
As per the courier, delivery will take between 10-20 business days to arrive after you receive your shipping confirmation email. You will also be provided with a tracking number for your order. Please note that many orders arrive sooner than 10 days, however in busy seasons such as Christmas post can be unreliable and take longer to deliver your order. I strive to mail the order the very next day and after that it is in the hands of the Post Office! Please do let me know at email@example.com if there are any issues with your order and I will gladly assist.
What's the return policy?
If the product arrives faulty in any way, please email firstname.lastname@example.org within 7 days of delivery with a clear photo of the problem so I can look into the matter and help you accordingly.
If you're looking to return an item that isn't damaged or faulty, please email email@example.com within 7 days of delivery and we will talk about the next steps.
Goods must be returned in the same condition as they were sold.
And the cancellation policy?
If you're looking to cancel an order, please email firstname.lastname@example.org within 3 days of placing the order and explain the reasoning behind the cancellation.
If required, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.